Well-U FAQs
Find answers to common questions related to Well-U employee wellness programs and eligibility, organized by program. You can visit the Well-U page for more information.
Personal Health Assessment
For more information, visit our Personal Health Assessment page.
Am I eligible to receive a biometric screening?
Before signing up for your biometric screening, please check the Well-U eligibility chart to make sure that you are eligible.
How do I sign up for a biometric screening?
You can sign up for your biometric screening using the online E-Health scheduler. There will be a list of upcoming times and locations available to get a biometric screening.
How long will my biometric screening take?
Your biometric screening will take approximately 15 minutes, but could be longer or shorter depending on how much information you would like to discuss with the nurse.
Should I take my Online Health Survey before or after my biometric screening?
You can choose to take the online health surveys before or after your screening; however, we do suggest that you take it before your screening so that the nurse giving you your screening can make appropriate suggestions based both on your surveys and biometric screening results.
Where do I take my Online Health Survey?
You can log in to an existing account or create a new account.
After completing online health survey 1, when will I receive my $125 incentive?
Eligible individuals receive their incentive in 1-2 pay periods after completing online health survey 1. You will find your incentive under the “Hours & Earnings” section of your paycheck. It will be labeled “PHA Self” for the employee’s incentive, and “PHASpDp” if you are receiving an incentive for a spouse/domestic partner.
Lifestyle management programs
For more information, visit our Lifestyle Management page.
Am I eligible to participate in a lifestyle management program?
Please check the Well-U eligibility chart to see what programs you are eligible for.
How much do lifestyle management programs cost?
Lifestyle management programs are no-cost for eligible individuals.
When will I receive my $100 incentive for completing a lifestyle management program?
Eligible individuals receive their incentive in 1-2 pay periods after completing a lifestyle management program. You will find your incentive under the “Hours & Earnings” section of your paycheck. It will be labeled “Well Pg Self” for the employee’s incentive, and “Well Pg SpDp” if you are receiving an incentive for a spouse/domestic partner.
How many lifestyle management programs can I participate in each year?
Eligible individuals may participate in as many lifestyle management programs as they would like, however, you will only receive the $100 incentive once per calendar year.
Condition management programs
For more information, visit our Condition Management page.
Am I eligible to participate in a condition management program?
Please check the Well-U eligibility chart to see what programs you are eligible for. Eligible employees must also be diagnosed with the condition in order to participate in the program.
How much do condition management programs cost?
Condition management programs are no-cost for eligible individuals.
When will I receive my $100 incentive for completing a condition management program?
Eligible individuals receive their incentive in 1-2 pay periods after completing a condition management program. You will find your incentive under the “Hours & Earnings” section of your paycheck. It will be labeled “HLTH PG Self” for the employee’s incentive, and “HLTH PG SpDp” if you are receiving an incentive for a spouse/domestic partner.
How many condition management programs can I participate in each year?
Eligible individuals may participate in as many condition management programs as they would like, however, you will only receive the $100 incentive once per calendar year.
UR Medicine EAP
For more information, visit our Emotional and Mental Health page or visit the UR Medicine EAP website.
What is UR Medicine EAP
UR Medicine EAP provides confidential guidance and support for addressing a variety of personal and work-related challenges. Best of all, services are free of charge to employees and their household members (for a limited number of sessions).
What if I need more than 5 visits?
If you or another member of your household require more than 5 visits, your EAP counselor will refer you to a counselor in the community that is best suited to address your needs. Once referred, you will be responsible for payment. However, EAP takes into consideration what type of insurance you have and your ability to pay the co-pay.
Will my employer find out that I went?
Confidentiality is truly the hallmark of EAP’s services. All services are confidential, unless you give written permission or when mandated by law. The EAP counselor will discuss the issue of confidentiality fully with you prior to or at your first appointment.
Is UR Medicine EAP available after business hours?
There may be times when you need to speak with a counselor immediately. If it is after normal business hours (8 a.m–5 p.m) and you have an urgent need, they can be reached by calling (585) 276-9110. Their answering service will contact the EAP clinician on call who will return your call and provide immediate assistance.
Behavioral Health Partners (BHP)
For more information, visit our Emotional and Mental Health page or visit the Behavioral Health Partners website.
What is BHP?
BHP offers confidential, one-on-one, in-person or telephonic counseling sessions to help University employees deal with stress, anxiety, and depression. BHP was developed in response to employee feedback about the need for accessible, affordable, and high-quality mental health care.
Am I eligible for BHP services?
Please check the Well-U eligibility chart to see if you are eligible.
What is the cost of BHP’s services?
You must be enrolled in a University health care plan in order to see a BHP counselor.
- YOUR PPO Plan: Services received through BHP have no out-of-pocket cost (it is not subject to the $20 copay per visit).
- YOUR HSA-Eligible Plan: Services received through BHP are subject to the annual deductible and are covered at 100% after the deductible is met.
Do I need a referral to be seen at BHP?
No.
Telehealth
For more information, visit our Accessing Well-U via Telehealth page.
What is telehealth?
Telehealth is secure, web-based video conferencing, using the Zoom Cloud Meeting app which is accessible via your smartphone, tablet, or any computer with a webcam, used to facilitate long-distance health care, and health-related education.
What equipment do I need for telehealth?
You will need a smartphone, tablet, or any computer with a webcam. We recommend a secure internet connection, as telehealth will use large amounts of data.
How do I access Zoom?
Open the app store from your mobile device and download the Zoom Cloud Meetings app. You will receive a Zoom session meeting number/link for your program. Either enter the number into the Zoom app or click the link from the confirmation email you receive to enter the Zoom session at the time of your appointment.
What wellness programs are available via telehealth?
Eligible individuals have access to the following Well-U programs via telehealth:
How is a telehealth appointment different from an in-person appointment?
It’s not! You will receive the same program via telehealth as you would in-person. The only difference with telehealth is that you may choose to participate from the location of your choice.
Well-U Champions
For more information, visit our Well-U Champions page.
What is a Well-U Champion?
Well-U Champions are liaisons between the University Wellness Department and their own department. Champions are responsible for promoting wellness programs and events to their coworkers and communicating the needs and wants of their department back to Well-U.
Do I have to re-sign up to be a Champion every year?
Yes. At the beginning of each year we require Champions to re-enroll in order to affirm their commitment to being a Champion and allow new people to sign up if the previous Champion is no longer interested in being a Champion.
What do I get for being a Champion?
Well-U Champions are considered the go-to person about health and wellness in their department. Well-U holds champion events throughout the year so you are the first to know about any new and upcoming employee wellness programs.
How do I view the past Weekly Wellness newsletters?
View the past Weekly Wellness newsletters here.
Fitness classes
For more information, visit our Fitness and Physical Health page.
What type of fitness classes does Well-U provide?
Well-U connects University of Rochester employees with an online virtual fitness class platform, Studio Sweat on Demand. This is an ever growing library of thousands of on demand workouts that also includes meditation and mindfulness content.
Who can enroll in Studio Sweat on Demand?
This benefit is for all University of Rochester employees including regular full-time/part-time Faculty, Staff (including SEIU members).
Is there a cost to use Studio Sweat on Demand?
No, this is a free benefit for employees.
How does it work?
The best way to get started is to get watch this tutorial video. You will then sign up here using your employee ID and name. Once you have created an account, you can start accessing the on demand videos right away
How can I watch the on demand videos and workouts?
There are a few different ways. You can watch the videos anytime on any internet ready streaming device such as a desktop, laptop, smart TV (Apple TV, chromecast, Google TV, Roku), or as a free app on iPhone, Android, or iPad.
When can new employees sign up for this?
New employees can sign up on or after the first Monday of the month after your hire date.